Can't get into my account

sinner
sinner Member Posts: 2 ✭
in Ask The Community
I have been trying for days to get a hold of customer service to talk to anybody because when I tried to log into my account it asked me for two step verificatio they keep trying to get me to verify my account by an old phone number I don't have anymore and everything I do keeps sending me back to logging in and then asking me for the code to a number that doesn't exist anymore it's driving me crazy I'm at my Wit's end somebody please help me

Answers

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hi @sinner

    This may be due to 2 step verification, if you are unable to get the SMS please try to use the call me option. If this is also not an option you can send us an email and we can manually update your phone number for you.

    We will be happy to help you with login issues specific to your account when you contact us on our secure platform.

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