Fiverr Revenue Card Expired

diciopablo
diciopablo Member Posts: 2 ✭
in Ask The Community
Hi everyone! I have tried several times to talk to a Payoneer human being for a topic not covered on the Support Center but no luck.

I have a payoneer account for a couple of years with the mastercard (which never had balance and is now expired).

I linked my Fiverr account with Payoneer but I cannot order a new card. The weird thing is that it says my expired card is now activated (?). I don't want to be sending my money to an expired card! What should I do?

Comments

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hi @diciopablo

    When your card is expired for a long time you might need to contact us to get a new card processed and sent to you. Please note we can also send a card using expedited shipping through "DHL". Doing so costs $40, and the delivery is faster than regular shipping as it's 4-7 business days. You will also receive a tracking number when using DHL shipping. To order using DHL please contact us and we will be happy to help.

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