I've not received my withdrawal amount

gokulgokul Member Posts: 3
My withdrawal request Bulk initiated on 8 Apr 2021, based on the transaction history it's approved on 12 Apr 2021. I am not yet received the amount (overall status shown pending).

I've raised a request, but the request's status was resolved immediately after raising the request and getting an auto-generated email for how to reach the transition history page. Live chat option not working even phone call also(I'm from India)

Answers

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 117 ✭✭✭✭✭✭✭

    Hello @gokul for automatic transfers there is sometimes a minimum to transfer depending on the type of account you have it can be as low as $1 if you have not reached the minimum amount on your account your transfer will not be initiated to your bank account if you are unclear what your minimum for automatic transfer is please contact Customer Care

  • gokulgokul Member Posts: 3
    Hi @Hannah_Payoneer Thanks for sharing. My withdrawal got initiated automatically on 8-apr-2021. Asper the withdrawal transaction history Under review on 8 Apr 202 and Approved on 11 Apr 2021.

    I'm trying to reach customer care by raising requests through the support page, call, and Chat but no helps(Not even reach to anyone).
    My requests are resolved immediately with a simple automated email. ![](https://pasteboard.co/JYmASA9.png "")
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 117 ✭✭✭✭✭✭✭

    Hi again @gokul !

    Please be sure that your balance is enough for the transfer to be complete you can check your transaction list here

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