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Weird issue with an incoming payment

alexmas Member Posts: 2
Payoneer won't confirm an incoming payment unless I "Submit a document that clearly shows the credit card used to make this payment. Make sure to mask your card number so that only the last 4 digits are visible." Why am I asked for this? I'm the one getting paid, I don't have the card and I don't want to bother my client asking for photos of their credit card. It's also asking me to "Provide a copy of the payment method owner's government-issued photo ID". What is this? Am I supposed to ask my client to take photos of their ID?


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hey there @alexmas

    We have also sent this email to your payer, many payments cannot be approved until the documents have been provided and reviewed, as you are posting about a credit card payment, you have about 7 days before the payment expires.

    As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

    Regarding the Credit Card Loading Service, please note that we require loaders to provide us with ID and credit card copies in order to prevent credit card fraud. Due to the sensitivity surrounding this issue, you may mask the middle six digits of the card as well as the CVV number.

    Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

    Payoneer's core obligations are to protect its clients' funds and prevent money laundering.

    If you have any questions please don't hesitate to contact us