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atm issue, my money has been lost

salahny Member Posts: 2
hello, yesterday i've gone to the atm to withdraw money, but the atm said the transaction was canceled and i did not received any money, but when i got back home payonner charged me the amount that i tried to withdraw even i did not get any money, i talk to the support yesterday and a guy told me that the money will go back to my account but today the transaction was completed and when i reach back to the support they told me the transaction was completed, i have all the profs : the atm paper said it was canceled .


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hey there @salahny

    We are sorry to hear that the ATM did not dispense your funds.

    Please note that in most cases when an ATM fails to dispense funds, the ATM will automatically reverse the charge within 5 business days. For this reason, we ask that you please wait until 5 business days after the charge to allow the ATM an opportunity to automatically resolve this issue.