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Account Maintenance fees

daniyalhyder
daniyalhyder Member Posts: 4 ✭
in Ask The Community
Hello,

I have been charged two times maintenance fees in just one month.

1. Maintenance fee, March 2021 to February 2022- partial charge - 5 Apr 2021 - -5.12 USD Transaction ID
- 4366182859668794

2. Maintenance fee, March 2021 to February 2022- partial charge - 29 Apr 2021 -13.12 USD Transaction ID
4366182877178130

May I know why this is? Where is your pricing mentioned? I have checked everything and there are only annual fees on the Payoneer card which is 29.95$ and I am ready to pay annual fees but why I am being charged with this so-called account maintenance fee every month and that too with random amounts.

When the transaction says from March 2021 till February 2022, then why I am charged the same amount in just one month. This is absurd, the fees been deducted with any information.

It is also showing that the amount remaining in the transaction history whereas I cannot find any amount in my Payoneer card now. Why is this so ghostly operated?

I need an answer and resolution about this asap. Resolve this issue or if it keeps happening with me, I will stop using Payoneer.

Comments

  • preet123
    preet123 Member Posts: 0 ✭
    Hi all,

    Recently, I have received US$8 and was charged US$3 fee. Per my understanding I should be charged 1.00% of transaction amount per payment. Can somehelp help me out?

    Thanks
    Preet
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hi @preet123

    The exact fees depend on our agreement with the mass payout service in question, and on card usage.

    You can view the full list of the fees associated with your card by clicking the "Pricing & Fees" link, located under the "Help" menu on your online account.

  • Bruni229
    Bruni229 Member Posts: 0 ✭
    Hello family. I'm Newbie here... Can someone explain to me why payoneer takes $15 on all my transactions ?
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hey there @Bruni229

    The exact fees depend on Payoneer's agreement with the mass payout company in question, and on card usage. Detailed Pricing & Fees information can be viewed on the Payment Method page accessible from your online account with your mass payout company.

    If you do not have an account with any of our mass payout companies and would like to receive payment using our Global Payment Service, you may find detailed Pricing & Fees for a card directly from Payoneer by visiting https://www.payoneer.com/fees/

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hey there @daniyalhyder this could be happening if you do not have over the required amount for a full charge to be complete. The fees can be taken in incriments until the whole amount can be covered. If you have anymore questions we will be glad to answer them for you.

  • mariamziani
    mariamziani Member Posts: 0 ✭
    Can you please tell me about when i'm charged maintenance fees? I've been using Payoneer for a while, but as soon as i activated my payoneer card i'm charged maintenance fees.
    Is it monthly or anualy?
    Dose it have anything to do with payoneer card? Because i've been never charged a free till now.
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hey @mariamziani

    The exact fees depend on Payoneer's agreement with the mass payout company in question, and on card usage. Detailed Pricing & Fees information can be viewed on the Payment Method page accessible from your online account with your mass payout company.

    You may be charged less than what the annual fee or maintenance fee is if you do not have enough to cover the whole charge at once, in that case we will take the fee in increments, until you are able to cover the full amount.

  • daniyalhyder
    daniyalhyder Member Posts: 4 ✭
    Hi, thank you for your reply.

    I need to know what is this amount actually charged for? Is this the annual fees? As far as I can see the pricings, there is no any maintenance fees mentioned. What is the total amount that I am being charged for? Till how long I will be charged for these un-animous fees?

    Hope you would reply to my questions asap.

    Thank you.

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