Transferred Payment Never Received

MehmetMKaya
Member Posts: 2 ✭
I made a payment to my supplier on date: April 12, 2021. Today it is May 14, My supplier still did not receive the payment. I double checked all transfer information are correct and it is my second time payment to the same bank and same account. I need a proof of payment (such as a transfer swift copy) to show to my supplier.
I am sending emails since April 15, 2021 to receive a proof of payment that receiver bank can follow what is wrong, but I have not received any payment proof that receiver bank can use to follow the transfer situation.
32 days is too much for a reliable company to solve a matter.
I am sending emails since April 15, 2021 to receive a proof of payment that receiver bank can follow what is wrong, but I have not received any payment proof that receiver bank can use to follow the transfer situation.
32 days is too much for a reliable company to solve a matter.
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Comments
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Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭
hey there @MehmetMKaya
Please log in to your Payoneer online account. Once you have logged in, please follow these steps:
- Select "Activity"
- Locate the relevant transfer and click the Paper Icon
- Click on "Download Statement"
You can send this document to your supplier and they can send it to their bank for a trace.
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