Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

I have funds on my account but can't make a payment

SamP121 Member Posts: 2
I have 4.4k$ on my account but when I go to make a payment it still says "Before you can make a payment, you need to receive additional payments from one or more of the options below" How should I proceed please? Thank you before hand


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hi there @SamP121

    As your account is able to receive payments from other Payoneer users via the Make a Payment Service.

    Please note that you will need to be more active in receiving payments in order to send payments to other Payoneer users. Payments that qualify for this activity include all payments received from companies that pay with Payoneer, the Global Payment Service, or the Payment Request service. The exact amount of payments you must receive to your Payoneer account to activate the service varies depending on the service through which you received the payments. The amount also varies depending on your revenue source.

    Once you become more active in receiving payments to your Payoneer account, the option to send funds to other Payoneer users will be enabled for you.

    You can find out more on the Make a Payment FAQ