Card application and delivery

bulbul35bulbul35 Member Posts: 5

I have mailed To: Payoneer Customer Support <[email protected]>  18 Jun 2013 The ticket number: LTK1215303335299X and my reference number for this matter is: 2495867.

 

The mail was:::

Hello there,
I have applied for a Payoneer Master Card 01/05/2013 and received two mail.
After receive the second mail I have added Payoneer as a withdrawal
method  But there is $10 in my odesk account now. So I can’t peform a
“withdraw”. Is it happenning for not performing a withdraw request or
the  $10 amount in odesk account? When will Payoneer send the Master
Card to me and details about my card application approval, delivery
process and my card shipment progress? What can I do now to get a
Payoneer Master Card?

 

The reply was::::

Dear MD. GIASHUDDIN CHOWDHURY,

Thank you for your email.

This is an automatic reply. Our Customer Support staff will contact you within 4 business days.

Kindly note that you can always go to your My Account for information relating to your account history.

To help track your inquiry we have generated a unique ticket number: LTK1215303335299X. Please use this ticket number in any further communication.

Sincerely,

Payoneer Customer Support

 

But I have not get yet any answer or response yet from Payoneer Customer Support. phew.gif

Can anyone help me by answering as early as possible.help.gif

 

Thanks,

MD. GIASHUDDIN CHOWDHURY

 

Comments

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    E-mails take several business days to be reviewed. Please be patient while our customer support team reviews your e-mail, and I assure you that they will get back to you within the next few days.

  • bulbul35bulbul35 Member Posts: 5

    Thank you "Nissim" for your responsive reply. :goodjob:

    But Can you say something from your experience about -- " the $10 in my odesk account now. So I can’t peform a
    “withdraw”. Is it happenning for not performing a withdraw request or the  $10 amount in odesk account?
    Is it sufficient amount to get a Payoneer Master Card ?"

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Yes, you can withdraw $10. We do not have a minimum withdrawal limit, though you should check with oDesk to see if they do.

  • bulbul35bulbul35 Member Posts: 5
    edited June 2013

    Cordial thanks for help. I will be very happy if you reply about the below terms:

     

    I have received a mail:::

     

    Reference number: LTK1215303335299X

    Subject: Re: Message from Payoneer's Account Approval Department

    Dear Md Giashuddin,

    Thank you for your email.

    Please note that your account with oDESK is active on our side and its possible to transfer funds to Payoneer. Please contact oDesk on how to perform the transfer.

    Sincerely,

    Arie

    Payoneer Customer Support

     

    But mainly I want know that if I am not able to transfer any amount of funds to Payoneer from oDesk(If there is no balance amount to withdraw ) then will Payoneer send me Master Card? In a word, Can I get a Master Card without transfering any funds to Payoneer? Because I want to be asured by getting a Master Card and then use it to oDESK. Now I am unable to transfer any funds to Payoneer. Will Payoneer Deliver me Master Card ?

     

    Sorry to disturb you.

     

    Thanks & Regards

    MD. GIASHUDDIN CHOWDHURY

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Yes, after any payment from oDesk. 

     

    For further questions please follow up with our support team.

  • bulbul35bulbul35 Member Posts: 5

    Really ...this is a helpful forum to get helpful reply.thumbsu.gif

    OK...Wish you all the best of luck for helping me.

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