My Clint Sent Money my Payoneer Us account Via Wire Transfer

ZafarYaqoobZafarYaqoob Member Posts: 2
Hello, One of my Clint sent money to My Payoneer USD account via wire transfer, But not showing in the dashboard. Can anyone tell me what to do How I can receive that or any solution?

Comments

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 231 ✭✭✭✭✭✭✭

    hi @ZafarYaqoob please be advised payments that are sent to your Global Payment Service bank account can take up to 5 business days to arrive to Payoneer.
    We ask that you please wait until 5 business days from the moment the payment was sent have passed.

    If the payment still doesn't arrive after that time frame, contact us back with the following to proceed:

    1. A full screenshot showing the details of the payment
    2. The name of the company that sent the payment
    3. The payment amount and date
    4. The last 4 digits of the receiving account to which the payment was sent
    5. If the payment was sent to your USD receiving account, please provide us with the trace number. A valid trace number contains 15 digits and no other characters. Please note that you may need to contact the sender of the payment in order to acquire this information.
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