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My Clint Sent Money my Payoneer Us account Via Wire Transfer

ZafarYaqoob
ZafarYaqoob Member Posts: 2 ✭
in Ask The Community
Hello, One of my Clint sent money to My Payoneer USD account via wire transfer, But not showing in the dashboard. Can anyone tell me what to do How I can receive that or any solution?

Comments

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hi @ZafarYaqoob please be advised payments that are sent to your Global Payment Service bank account can take up to 5 business days to arrive to Payoneer.
    We ask that you please wait until 5 business days from the moment the payment was sent have passed.

    If the payment still doesn't arrive after that time frame, contact us back with the following to proceed:

    1. A full screenshot showing the details of the payment
    2. The name of the company that sent the payment
    3. The payment amount and date
    4. The last 4 digits of the receiving account to which the payment was sent
    5. If the payment was sent to your USD receiving account, please provide us with the trace number. A valid trace number contains 15 digits and no other characters. Please note that you may need to contact the sender of the payment in order to acquire this information.

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