Payoneer card

XhessXhess Member Posts: 6
Hey guys, I live in Kosovo and here we use only EUR as a currency. My company pays me in USD and the money I receive is automatically in USD. My EUR balance says it has 0.0 EUR in it. Does this mean my EUR card doesn't have money on it? So, I want to ask, should I order my card in EUR or USD?

Comments

  • Yori21Yori21 Member Posts: 3
    Hi
    I receive this from Payooner

    """
    Following our recent communication, we have closed your Payoneer Prepaid Mastercard® card/s ending in ****. Any funds that may have been on your card/s have been moved to the corresponding currency balances in your Payoneer account.
    How do I access my Payoneer account?
    Use the same credentials you’ve always used to sign in. You’ll notice a slightly different interface that will allow you to access and use your funds.

    Can I withdraw my funds?
    Yes! you can withdraw your funds to your local bank account. If you haven’t added a bank account to your Payoneer account yet, you can do so here. In addition, you could use your funds to make payments to contractors and suppliers. """


    what that means ? I can not use my card again for ATM?
    But I need it , it's my only way , I sent to the support before and told this point , they answer me and told me just keep using your card fully and will be fine , last month use it twice and now send me that :/
    I can not understand why this complexity :(
  • ABdesigndeskABdesigndesk Member Posts: 2
    I'm trying to add my Payoneer card to Paypal and it shows me this message

    "Your card was declined by the issuing bank. Please try a different card or contact your card issuer with questions."

    Please help!
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hey there @ABdesigndesk regarding linking your Payoneer card to any websites and online services (like Paypal) that require a debit/credit card for account verification, they generally charge a small amount to your card to confirm that it is valid. The amount of this charge may vary and is generally between $1-3.

    As all Payoneer cards are prepaid, they must be active and pre-loaded with funds sufficient to pay this charge, or the verification attempt will not be approved. Please note that your Payoneer account is designed for receiving payment for products and/or services you are providing. We do not allow payments that are sent from your personal bank details, as this is considered self-loading and is against our Terms and Conditions.

  • sulieman1997sulieman1997 Confirm Email, Member Posts: 2
    nobody answered!
    same situation
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi there @sulieman1997 and @Yori21

    Thank you for contacting Payoneer Customer Care. We understand that you are interested in continuing to use your Payoneer Prepaid MasterCard®

    Your cards were closed as part of the transition to our own licensed issuer in Ireland, Payoneer Europe Limited. Due to this change, we cannot re-open the previously blocked card.

    Our service allows you to withdraw funds from Payoneer to your bank from any of the currency balances available on your online account. This can be done at any time once you have attained the minimum balance amount to initiate a withdrawal request. For more information regarding the service, such as how to initiate a withdrawal, please visit our FAQs.

    If you require the Payoneer Prepaid MasterCard® for immediate access to your online balance, you will first need to begin receiving payments. The option to order the card will become automatically available on your online Payoneer account once you have received at least $100 (or the USD equivalent) within the last 6 months in payments.

    You can check out more information about the card by looking at our FAQs

  • Saad26183Saad26183 Member Posts: 2
    Please Help me my Payoneer Card is Deactivate I don't have to receive a Payoneer card how can I activate the Payoneer card
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi, @Saad26183 If your card is expired you cannot re-activate it.

  • ArdiiiArdiii Member Posts: 4
    Hi!
    I have tried to transfer money from Payoneer to my bank in Kosovo but that was impossible so I have ordered a Payoneer Card. The problem is that I cannot put money on my payoneer card because i have received the payment on dollars. Whenever I try to change the currency it says it is impossible to change in your countries currency. Could anyone please help me how to receive the money from my card?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi there @Ardiii

    If you are receiving in USD then you must order a card in USD - if you have a card in EUR you cannot transfer the funds from your USD account to the EUR card.

    To order a card for your Payoneer USD balance, please log in to your Payoneer account and follow these steps:

    1. Log in to your Online Payoneer Account
    2. Select Settings → Payoneer Cards.
    3. Click on Order a card
    4. Select the currency (USD) of the card you wish to order
    5. If you have a new shipping address, click "Enter alternative shipping address"
    6. Read and agree to the terms and conditions and click Order
  • ArdiiiArdiii Member Posts: 4
    But this is insane because I just ordered a card on euros because it is the currency we use here. Couldnt I just withdraw my money from that card?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    I understand that @Ardiii at this time, we don't support transferring to a balance whose currency is the same as your local currency. You can find more information about the service on the Manage Currencies FAQ page.

  • navetteurnavetteur Member Posts: 4
    Hello community,

    I want to order a Payoneer card and I want to make sure of one thing: I need to receive payments of at least 100.00 USD (or equivalent) to your account within the last 6 months but I found this condition "*Not including Make a Payment and payments from ewallets"; so if a friend of mine sends me 100.00 USD to my payoneer account, can i order a card then? because I didn't get the last condition.

    Thank you
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi, there @navetteur please note that a payment made from one Payoneer account to a second Payoneer account is called "Make a Payment" so this type of payment will not count to the card.

  • navetteurnavetteur Member Posts: 4
    Hi Hannah, thank you so much.
    So in this case I can't order a card :/
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    @navetteur yes you are correct

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    hi there @Xhess

    As you are receiving in USD then the funds will not be in the EUR card. At this time, we don't support transferring to a balance whose currency is the same as your local currency. You can find more information about the service in the Manage Currencies FAQ page.
    Please let us know if you have any further questions and we will be happy to assist.

  • XhessXhess Member Posts: 6
    @Hannah_Payoneer Thank you for your response Hannah. I have already ordered the card in EUR, but I haven't activated it yet. Can I order another one in USD?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi @Xhess You should be able to order a USD card inside your Payoneer account, the same way you ordered the EUR card

  • XhessXhess Member Posts: 6
    @Hannah_Payoneer Can I activate both the EUR and USD card or should I activate only one of them? Would it be a problem if both?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi @Xhess if you have USD balance then you should only use the USD card

  • XhessXhess Member Posts: 6
    @Hannah_Payoneer What if I get paid with USD and EUR as well? Can I activate both cards (USD and EUR) or would there be a problem?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 261 ✭✭✭✭✭✭✭

    Hi there @Xhess

    The USD funds will go to the USD card, and the EUR funds will go to the EUR card. You can have a card in each currency that is available inside your account.

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