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Confused on 'Address Verification'.

srsoad2609 Member Posts: 2
Hi everybody, I am a new user of Payoneer.
I have submitted the image of my national identity card, however, now Payoneer is asking me to verify my address with any of the three document's photos.

1. Utility Bill
2. Bank Document
3. Rental Agreement

The document should contain my name and address. But I only have a checkbook provided by my bank with my name on it but no address. However, I have access to the online terminal of my bank which contains detailed information about me. I can take a screenshot and submit it but I am not sure if Payoneer accepts soft copies of documents.

What do I do?

Thank you in advance.


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hi there @srsoad2609

    Please note that we are not able to approve of a document without your name and address on it, but it also must be dated from the past 3 months, this being said we can't accept a screenshot, on many account holders have been able to download their monthly statement with the required information on it