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no money in my balance

fatehguilali Member Posts: 2
Hi all,
i transferred funds from fiverr to payoneer and the trasaction passed, the problem is that the money shows in transaction and no thing in my acount balance so i can't withdraw my money. plese help.

best regards


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hi there @fatehguilali

    Kindly note sometimes funds from Fiverr and other mass payout companies do not stop at Payoneer, they go directly to your bank account. Please check your personal bank account for the funds, and if they have not reached you, please send an email using the contact us button, and the customer care team will trace the funds for you.