Lost password and email in Israel

drowmon
drowmon Member Posts: 2 ✭
in Ask The Community
We registered the card in Israel with the help of a postal bank, it is called EURO postil (I don’t know another name) with many numbers (on postil)
We were told that the default password is the ID number. We tried to log in with this password several times, but it didn't work. So the password is not id. We tried to recover the password using an email, but the email was completely different. We contacted the postal bank, where they told us that they usually don't change passwords and mail.
1) Maybe the default password is some other?
2) They said we need to call, but the problem is that we speak hebrew poorly

Comments

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    Hi there @drowmon

    Please click here to view a manual to assist you with your initial login to your online account. Once you are successfully logged in, you will be able to complete your registration by updating your personal details, as well as keeping track of your balance, and online transactions.

    For those who provided a passport number for registration, please note that for the initial login password you will be required to replace any letter that appears in your passport with the digit "0", and type it at the beginning of the sequence.

    For example: If your passport number is AB1234GF5, please enter 000012345.

    The password must be exactly 9 digits in length. If the length is less than 9 digits, simply add a '0' at the beginning. For example, A5B98342 should be 000598342, not 00598342.

    Please note, your username is the word "PostIL" and your PostIl number (for example postil1234). If you are asked to enter your email address as your username, please do not use it, use your correct username.

    When you can you may speak in English

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