Refund To an Expired Payoneer Card

InsomiacInsomiac Member Posts: 4
edited September 6 in Ask The Community
Hello Support :) ,

My Payoneer card expired two months ago but I am expecting a refund back to my old expired card now from a merchant. How does Payoneer handle a refund received for an expired Mastercard? Will I receive the refund back to my account if the merchant send the refund and even if my payoneer card is expired? The transaction occurred two months ago.

The merchant asked me to make sure that my bank or card issuer company will accept the refund for the expired card. Hence it is imperative for me now to know if Payoneer would accept the refund when the merchant process it to my expired card.

Kindly let me know. Thank You. :) :)

Comments

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 311 ✭✭✭✭✭✭✭

    hi there @Insomiac

    This is a great question, you can absolutely receive a refund to the old card. The funds should be transferred to the new card or account 24 hours automatically after the refund has gotten to the Payoneer account, if the funds do not go automatically to the new card or balance please let customer care know and they will be able to manually move the funds for you.

  • InsomiacInsomiac Member Posts: 4
    Thank you so much for the solution. :) :) The merchant just informed me that they can not process the refund to the expired card for some reason. :| Rather they would like to send the refund as the bank transfer and asking for a bank account details. In that case can I use the GPS (Global Payment Service) details to collect that refund ? Would be happy to know the answer. Thank You.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 311 ✭✭✭✭✭✭✭

    Hi @Insomiac

    If the merchant is sending you the refund from a registered business bank account then they may send the funds that way, please remember that if they are sending USD, they must be a company based in the United States, if they are sending Euros, then they must be based in the EU, and if they are sending GBP then they must be based in Great Britain.

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