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Address Verification

jony_05
Member Posts: 1 ✭
Hi guys, I have a problem ordering a card. Payoneer asked to confirm the address. But I can't, because in the requested documents it's not my name, but my parents. What to do? Can I order a Payoneer card without proof of address?
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Comments
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I have been uploading verification documents as they are being requested.
I am now asked to submit bank account proof document. But no matter what format I try to upload the document in, it alwas shows this error.
We don’t support that file type.
Supported file types include .0 -
In this case, we request that you would email us the document so we could upload it for you. We are here to help you.
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Hi @jony_05 if you share a surname with your parents who you live with you will be able to provide their documents in their name and that should work for approval
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> @Hannah_Payoneer said:
> Hi @jony_05 if you share a surname with your parents who you live with you will be able to provide their documents in their name and that should work for approval
Will a rental agreement be enough for address verification? or do I have to submit a utility bill the is on the landlord's name?0

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