Address Verification

Hi guys, I have a problem ordering a card. Payoneer asked to confirm the address. But I can't, because in the requested documents it's not my name, but my parents. What to do? Can I order a Payoneer card without proof of address?

Comments

  • sheikhazad
    sheikhazad Member Posts: 0
    edited July 18
    I have been uploading verification documents as they are being requested.
    I am now asked to submit bank account proof document. But no matter what format I try to upload the document in, it alwas shows this error.

    We don’t support that file type.
    Supported file types include .
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    In this case, we request that you would email us the document so we could upload it for you. We are here to help you.

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    Hi @jony_05 if you share a surname with your parents who you live with you will be able to provide their documents in their name and that should work for approval

  • lone
    lone Member Posts: 4
    > @Hannah_Payoneer said:
    > Hi @jony_05 if you share a surname with your parents who you live with you will be able to provide their documents in their name and that should work for approval

    Will a rental agreement be enough for address verification? or do I have to submit a utility bill the is on the landlord's name?