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Card shipping question

I have a question regarding your Payoneer card. I am currently working on Upwork and I want to start using your service to withdraw my earnings. I am currently on a business trip in another country not where my account is registered which is in Jordan and I was wondering if I order a card with express shipping now will that be an issue? especially since I read that I need to update my phone number on my account because it will be used in the delivery but my current number in this country not permanent. so can I just give you my current number in the email when I order the card without changing it from my account?
Thank you,


  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    hey @Babylon1999

    If I understood your question correctly, do you want to order your card to where you are on a business trip?

    If this is the case we cannot send a card to somewhere you do not live. We will require proof of residence for the address:

    Utility bill - A utility bill (gas, water, electricity, landline phone, internet, or cable bills are acceptable), no older than three months. The bill needs to include your name and the exact address.
    Bank statement - A bank statement, no older than three months, containing your name and the exact address. Please note we cannot accept an online screenshot from your bank account online account.
    Rental agreement - If you are renting and do not have any utility bills under your name, you can provide a complete rental agreement containing your name, the exact address, and the rental period. The agreement should clearly show the signatures of both the landlord and the renter.
    A residence permit card

    If you do not have this for where you are on your trip, please wait until you are home and we will be able to help you order a new card. If this is not the case please respond and I will be able to help you further