when i got my payoneer card

hi admin, i sign up in payoneer card since 1 and half month ago and i didn't receive my payoneeer card..!! i wrote my exact address and today i got the email from payoneer that is 


"We have noticed that your Prepaid debit MasterCard® has not yet been activated, although it has been successfully issued.
We would like to ensure that you have received the card, and have all the information you need to activate it.

Once the card is activated, you can start loading money onto the card and begin using it to shop in stores, online or draw cash from ATM's"


but i didn't receive my payoneer card


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