How to change bank accounts

Hi there,

When I set up Payoneer it was with the specific goal of recieving payments from my employer, Education First, to my bank account. The bank account has been set up correctly. Now I want to recieve payments into another one of my bank accounts, but -

1) I was expecting an obvious "change/edit bank account" option or tab somewhere inside payoneer

2) It seems the only option I have is to delete the one I set up and enter the details of the new bank accoutn I want payments to go to

3) When I try to delete the bank account, I get a message saying - "You cannot delete this bank account because you have funding sources connected to it". I can see that Education First are a Funding source.

I don't know what to do. Can anyo9ne help me?

Many thanks

Comments

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 402 ✭✭✭✭✭✭✭

    hi there @hamster_switch

    Please note with certain partners you have to contact customer care directly to receive a link to register new bank details. I believe this is the case for your employer.

    Once you make the contact you should get an email in the following days with a link in it to help you register the new details.

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