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Virtual card to replace physical card?

jshare
jshare Member Posts: 4 ✭
in Ask The Community
My Payoneer Mastercard is expiring soon. I only really need it for online transactions, so a virtual card in the same currency would be better.

Since I can only have one card per currency, what's the best way to replace a physical card with a virtual card?

Is my only option to simply wait for the physical card to expire and then create a virtual card in that currency? If so, will I be able to do this on the 1st day of the month after my card expires?

Thanks

Jacob

Answers

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭
    edited January 2022

    Hey there @jshare

    Great question! The best way to replace a physical card with a virtual card is to contact customer care and ask that they request this for you.

    To do this before your current card expires you again must contact customer care and they will be happy to do a replacement for you if you are eligible.

  • jshare
    jshare Member Posts: 4 ✭
    Thanks Hannah. I submitted the request to customer care. Nothing in the menu of topics was directly related so I chose something about the Payoneer Card, and then it was resolved automatically. I then followed up with a message saying why I selected that issue, so hopefully now it will be taken care of.
  • Aleksandra_Payoneer
    Aleksandra_Payoneer Confirm Email, Member Posts: 2,608 ✭✭✭

    @jshare Hi! Aleksandra here :)
    Yes, you did the right thing - if the automatic message is not helpful you should just reply to it and it will go straight to our representatives. They will contact you in a few business days!

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