Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Virtual card to replace physical card?

jshare
Member Posts: 4 ✭
My Payoneer Mastercard is expiring soon. I only really need it for online transactions, so a virtual card in the same currency would be better.
Since I can only have one card per currency, what's the best way to replace a physical card with a virtual card?
Is my only option to simply wait for the physical card to expire and then create a virtual card in that currency? If so, will I be able to do this on the 1st day of the month after my card expires?
Thanks
Jacob
Since I can only have one card per currency, what's the best way to replace a physical card with a virtual card?
Is my only option to simply wait for the physical card to expire and then create a virtual card in that currency? If so, will I be able to do this on the 1st day of the month after my card expires?
Thanks
Jacob
1
Answers
-
Hey there @jshare
Great question! The best way to replace a physical card with a virtual card is to contact customer care and ask that they request this for you.
To do this before your current card expires you again must contact customer care and they will be happy to do a replacement for you if you are eligible.
1 -
Thanks Hannah. I submitted the request to customer care. Nothing in the menu of topics was directly related so I chose something about the Payoneer Card, and then it was resolved automatically. I then followed up with a message saying why I selected that issue, so hopefully now it will be taken care of.0
-
@jshare Hi! Aleksandra here
Yes, you did the right thing - if the automatic message is not helpful you should just reply to it and it will go straight to our representatives. They will contact you in a few business days!0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups