How to change shipping country?

borysl
borysl Member Posts: 5 ✭
in Popular Questions and Tips
My card is expired in April and I have card issued in Ukraine.
Despite I still have operating business in Ukraine and billing address should be in Ukraine I am geographically in Romania for some time.
The UI doesn't allow me to change the country only the address within the country, but I need to change shipping address remaining billing in Ukraine.

Comments

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    Hi there @borysl

    I wanted to start by saying, Payoneer stands with the people of Ukraine in their calls for peace and we are ensuring that our Ukrainian customers can access their funds regardless of where they are in the world. We are also opening up our platform to make it easier for our customers to fund organizations providing aid to Ukraine.

    Please contact us and we will be able to assist you in re-ordering a card for you.

  • borysl
    borysl Member Posts: 5 ✭

    Thank you for your support

  • afalkovski
    afalkovski Member Posts: 2 ✭
    Hi!
    Did it work for you? Did you receive a new card?
    I did the same, requested a new card to outside of Ukraine, provided all the needed proofs.
    And they blocked my account.
    They wrote me, that I suppose to open an account with my country of residence.
    I just requested to ship the card somewhere else, not moved countries permanently.
    I am lost, they don't want to unblock my account
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 247 ✭✭✭✭✭✭

    Hi @afalkovski Please contact us and we will be able to assist you with your case.

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