How to change shipping country?

borysl
Member Posts: 5 ✭
My card is expired in April and I have card issued in Ukraine.
Despite I still have operating business in Ukraine and billing address should be in Ukraine I am geographically in Romania for some time.
The UI doesn't allow me to change the country only the address within the country, but I need to change shipping address remaining billing in Ukraine.
Despite I still have operating business in Ukraine and billing address should be in Ukraine I am geographically in Romania for some time.
The UI doesn't allow me to change the country only the address within the country, but I need to change shipping address remaining billing in Ukraine.
0
Comments
-
Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭
Hi there @borysl
I wanted to start by saying, Payoneer stands with the people of Ukraine in their calls for peace and we are ensuring that our Ukrainian customers can access their funds regardless of where they are in the world. We are also opening up our platform to make it easier for our customers to fund organizations providing aid to Ukraine.
Please contact us and we will be able to assist you in re-ordering a card for you.
1 -
Thank you for your support
1 -
Hi!
Did it work for you? Did you receive a new card?
I did the same, requested a new card to outside of Ukraine, provided all the needed proofs.
And they blocked my account.
They wrote me, that I suppose to open an account with my country of residence.
I just requested to ship the card somewhere else, not moved countries permanently.
I am lost, they don't want to unblock my account0 -
Hi @afalkovski Please contact us and we will be able to assist you with your case.
0

Categories
- 21.7K All Categories
- 2.6K Getting Started
- 13 Read Before Posting
- 2.5K Meet and Greet
- 16.2K Official Support Community
- 12 News and Announcements
- 2K Popular Questions and Tips
- 13.9K Ask The Community
- 129 Payoneer Mobile App
- 967 Industry Discussions
- 722 Freelancers
- 115 Affiliates
- 131 eCommerce and Online Selling
- 2.4K Local Communities
- 887 Payoneer in Bangladesh
- 370 Payoneer in India
- 1.1K Payoneer in Pakistan
- 12 Payoneer Mobilizers- Events and Meetups