Suddenly Account Blocked after 7 years!

alipk90
alipk90 Member Posts: 23 ✭✭

I have been using Payoneer for over 7 years now, and suddenly my account is blocked, upon contacting support i am told that my account is under compliance review.
So i have no idea what is going on.
I have upcoming earnings and i am using Payoneer Cards to pay for hostings which all stopped.
I haven't received a single email or notification for that, How can we rely on such service in future?
My whole business is dependent.
Did anyone had a similar issue before?

Comments

  • BilalImran
    BilalImran Confirm Email, Member Posts: 2
    Mine is blocked as well and they are not telling any reasons. Can I make another account using my information?
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 447 ✭✭✭✭✭✭✭

    Hi there @BilalImran
    I understand you have questions regarding the recent closure of your Payoneer account. I would like to take this opportunity to explain what has occurred.

    At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, the security team noticed that some of your activity has gone against our Terms and Conditions.
    As a regulated financial services business, we are required to stop offering our services in these circumstances, therefore you cannot use our services anymore.

    We advise that you do not send any additional payments to your account, as they will be declined.

    I understand that this may be disappointing news, however, we must advise that you seek an alternate payment solutions company, and you may not create another Payoneer account.

    Thank you for your interest in Payoneer and best of luck.

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 447 ✭✭✭✭✭✭✭

    Hey @alipk90

    If your account is under review this should mean that you will get an email from the team responsible for your review letting you know the outcome of their investigation.

    This time frame can be anywhere from one week and up. We appreciate your patience and understanding that we are a highly regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

    Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

    Payoneer's core obligations are to protect its clients' funds and prevent money laundering.

  • alipk90
    alipk90 Member Posts: 23 ✭✭

    I forgot to update the thread.
    My issue was solved within 10 days, Thanks for the support.
    After my account was restored, my cards were blocked, and for which live chat agent helped me unblock my cards.

    Really Appreciate the support. <3