Verify with verification code

12Sarita13061991
12Sarita13061991 Confirm Email, Member Posts: 2 ✭
in Payoneer in India
I tried to sign in my payoneer account. The verification code comes too late that the session expired. It shows "tray again" again and again. What should I do.

Answers

  • Aron_Payoneer
    Aron_Payoneer Administrator Posts: 251 ✭✭✭✭✭✭

    Hey @12Sarita13061991! I am sorry to hear you have encountered an issue with signing in into your Payoneer account due to not receiving the SMS code.

    As an alternative solution we recommend that you try the "Call me" option instead of SMS. This option can be found on the window where you would enter the code once it's been received. Beneath "Verify" you will see a link for "Call Me". This will initiate a phone call to the number on file, and the code will be provided to you this way.

    If you are still having trouble completing verification, please contact our Customer Support Center and we will be happy to provide you with a solution.

  • rishabh2326
    rishabh2326 Member Posts: 2 ✭
    I too am getting the same error but it happening with my email and there is no option i can set the verification code to be sent to my mobile.
  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 526 ✭✭✭✭✭✭✭

    Hey @rishabh2326! I'm sorry you have encountered an issue with receiving a code to your email address.

    Please contact our Customer Support Center, so we can check the issue and what can be done to fix it.

    Looking forward to hearing from you!

  • aneolopan
    aneolopan Member Posts: 2 ✭
    > @rishabh2326 said:
    > I too am getting the same error but it happening with my email and there is no option i can set the verification code to be sent to my mobile.
    >

    I had the same problem last week I finally I was able to have it accepted by this support advice:
    Try to make this process in a few hours and not several times in a shot period of time.
    I feel the system works on the afternoon... magically, no errors using a normal firefox (without needing of incognito/clearing cache)

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