How to Refund My Withdrawal?

Shafqataliraza
Shafqataliraza Confirm Email, Member Posts: 2
Hello friends, about 3 days ago, I withdrew money to my linked bank account. But later I found out that my bank is not currently accepting payoneer payments. Then I insisted go to love chat and told the whole story. After a detailed discussion, he told me that he had requested my refund.

The next day, when I contacted them again on live chat, another agent told me that your request could not be processed because the return was complete. Then I have to tell him the whole story again. Then he said "You'll have to wait until July 14 to get it".

Now when I contacted today, one of agent told me please contact after an hour

Meanwhile, 3 days ago I also lodged a complaint via email but I have not received any email yet.

Now please tell me what should i do now?

Answers

  • Aron_Payoneer
    Aron_Payoneer Administrator Posts: 240 ✭✭✭✭✭✭
    edited July 19

    Hey @Shafqataliraza ! First I want to apologize if the information provided to you was not consistent. I would like to explain what happens after a withdrawal has being processed to the bank.

    If the funds were already sent and the receiving bank doesn't accept the transfer then it can take up to 14 business days to arrive to your Payoneer account. Usually it arrives before that but we don't have control about it since the funds were already out of your account.

    If you have any other question, let me know.