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I want to cancel a pending payment.

markosmuche Confirm Email, Member Posts: 2
My client accidentally sent me two payments. They are both in pending now. How can I cancel one?


  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hey @markosmuche! I understand that you would like to cancel a duplicate payment from your client and I will be happy to provide you with more details about this procedure.

    Although there is no option to cancel the payment directly from My Account, you can always contact our Customer Support Center, so we can check if it can be cancelled. Please make sure to include all the relevant information like Transaction ID and reason for cancellation in your request.

    Usually when the payment status is "Pending", we might be still able to cancel it, however, it largely depends on the way the payment was sent.