I did not receive verification code to my mobile phone. How can I resolve it?

Cj_Chalaka
Cj_Chalaka Member Posts: 2
I do not receive the verification code to my mobile phone. I tried to log into my payoneer account several times by using different web browsers, but still do not receive my verification code to my mobile phone. Therefore I am unable to log into my payoneer account. Please help me to resolve this issue.

Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 375 ✭✭✭✭✭✭✭

    Hey @Cj_Chalaka! I'm sorry to hear you have experienced difficulties with receiving the verification code to your mobile phone. I will be happy to share with you some solutions that helped other users in this situation.

    Firstly, as an alternative option to receive the code, I recommend you to try the "Call me" option instead of SMS. You can find the link to activate this option on the window where you would enter the code, which is beneath "Verify". After pressing the link, you will receive a phone call to the phone number associated with your Payoneer account and the code will be provided to you right away.

    If the "Call me" option still doesn't help, it's likely that it's due to local reception issue. In this case you can also try to clear cache and cookies from your browser, use another browser or device. After that please click on the button for receiving the code just once and wait for it to arrive as sometimes it might take time.

    I hope that one of these methods will help you resolve this matter. If the issue still persists, please kindly contact our Customer Support Center, so we can take a closer look at it.

  • annettetchouawou
    annettetchouawou Member Posts: 2
    Hello. Please i have the same issue I tried all the solutions suggested to no avail. please is there a number I can call?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 377 ✭✭✭✭✭✭

    Hi @annettetchouawou! Please try the steps Elena suggested above and if you're still having issues you should contact customer support.

  • mycardebay
    mycardebay Member Posts: 1
    edited November 2022
    I am setting up my payoneer account, after updating my security questions, the system said a verification code has been sent to my email. The code expires after 10 minutes. HOWEVER, it took more than an hour to receive that code. I tried 4 times and I am trappd with endless cycle of receiving an expired code..

    I believe this is definitely not an expected behavior. What should I do.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 377 ✭✭✭✭✭✭

    Hello @mycardebay , I moved your question here because my colleague, Elena gave some pretty good suggestions regarding your issue. So please read above. :)

  • VictorPonamariov
    VictorPonamariov Confirm Email, Member Posts: 1
    It always says
    Verification took too long
    Go back and try again

    Even though the verification code delivery is delayed, but not that much (maybe up to 5 minutes).

    And I simply cannot access my account due to this :(

    Any help?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 377 ✭✭✭✭✭✭

    Hi @VictorPonamariov, follow the steps indicated above by Elena.

  • Noelina
    Noelina Member Posts: 1
    edited December 2022
    I am been trying to sign up to payoneer since yesterday but when i reach the contact details step, the verification code sent to my phone keeps showing invalid. This is frustrating me. Can someone help please?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 377 ✭✭✭✭✭✭

    Hi @Noelina .

    In this case you can try to clear cache and cookies from your browser, use another browser or device and try with the incognito window of your browser.

    I hope that one of these methods will help you resolve this matter. If the issue still persists, please kindly contact our Customer Support Center, so we can take a closer look at it.

  • Ramo404
    Ramo404 Confirm Email, Member Posts: 1
    edited December 2022
    Hi! My name is Ramin, today I tried to create an individual Payoneer account and started to fill the fields. In the contact info section, I entered my phone number and clicked "Send Code" and I received the code. But after entering the code, I'm getting the same error message: "Invalid Code". And I'm sure that I entered the code correctly. I tried a few times and the result was the same. How can I solve this problem?
    Thanks!
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 377 ✭✭✭✭✭✭

    Hi @Ramo404, try the steps I gave to Noelina.