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Need help with downloading Payoneer USD account statement with no transactions yet on the account

MikeBruce Confirm Email, Member Posts: 2
Good evening Friends. My name is Michael and I need help downloading my Payoneer USD account statement. When I click on download, a popup shows up informing me that the download has started, but nothing downloads. I believe that this could be due to the fact that there have been no transactions yet on the account. The thing is, I need the account statement to complete my application on FasterPay, so that I can begin receiving payments on Shopify. Please I need your help to help me get past this stage. All I really need is a document to upload so that I can complete the registration process. I will really appreciate your help. Thank You So Much


  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hey @MikeBruce! I am sorry to hear that you encountered an issue with downloading a statement from your Payoneer account.

    As far as I understood from your message, the statement you may need is Good standing statement, which is a document that confirms you have an active account in Payoneer.

    To issue the statement within your account, please follow these steps:
    1. Log in to your Payoneer online account.
    2. From the main menu, go to Activity and choose Reports and Statements.
    3. Inside Reports and Statements, choose: Letter of Good Standing.
    4. Choose the relevant balance and the month.
    5. Click on Download.

    If you still experience difficulties with downloading a statement, please contact our Customer Support Center, so we can issue it from our side and send it to you via email.

    Please let us know if you have any further questions.