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Virtual Card disables request for physical card?

belcrnj Confirm Email, Member Posts: 2
I requested a virtual card in dollar currency when I made my payoner account. Now I need to have a physical card to make extractions in ATM'S but it won't allow me to ask for one.
How do I solve this? How can I cancel my virtual card and request for a physical one?
I didn't know it was one or another.


  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hey @belcrnj! Thank you for your question!

    You are right, only one Payoneer card is allowed per one currency, so that's why there is no option to order a physical card in your account when you already have a virtual card.

    However, if you want to order physical card instead of virtual card (or vice versa), you can always contact our Customer Support Center, so we can help you with that. What we will do is cancel your current card and you will be enabled to order a new card (physical or virtual).

    Hope this helps!