is there a form of insurance on payments made for goods not received as for paypal?

fabio_l
fabio_l Member Posts: 2 ✭
in Popular Questions and Tips
We made a purchase in Pakistan and paid via a link generated by the seller here on payoneer, specifying precisely that we have not received the goods, to date we are 100% sure that we have been scammed, there is a form of insurance like on paypal to receive a refund ?

Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 83 ✭✭✭✭✭✭✭

    Hey @fabio_l! I'm sorry to hear this happened to you.

    Please submit a request to our Customer Support Center with the details of the transaction. We will begin an investigation with our Payment Approval Department into whether or not we are able to reverse the payment.

    Please note that this matter will be investigated in collaboration with your card issuer or bank and the decision is not entirely in our hands, so unfortunately we can't 100% guarantee that the funds will be reversed. However, we will do our best in order to help you receive your funds back.

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