My Payoneer card is charged $29.95 for Maintenance fee

asimkhan1557
asimkhan1557 Confirm Email, Member Posts: 2 ✭
in Payoneer in Pakistan
I want to know is it charged by Payoneer?

Answers

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 448 ✭✭✭✭✭✭

    Hi @asimkhan1557 !

    Nota the the maintenance fee is an annual fee charged yearly for card usage and general maintenance. The fee is charged once your card is activated and you have sufficient funds to pay the fee.

    To view the annual fee and all the other fees applicable to your account, you can simply sign in to your Payoneer Account and navigate to the "Pricing & Fees" page located in the lower left corner under "Fees"

  • rakibulTipu
    rakibulTipu Member Posts: 3 ✭
    @Kiara_Payoneer I have recently taken a virtual Payoneer card. When I took the card I saw that it is totally free of cost. But today when i logged into my account I saw that it took $29.95 as a maintanance fee
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 448 ✭✭✭✭✭✭

    Hi @rakibulTipu,

    I understand your frustration, unfortunately, as I mentioned above. There is a maintenance fee for the cards regardless of whether it's physical or virtual.

    To view the annual fee and all the other fees applicable to your account, you can simply sign in to your Payoneer Account and navigate to the "Pricing & Fees" page located in the lower left corner under "Fees"

    I hope this answered your question. :)

  • rakibulTipu
    rakibulTipu Member Posts: 3 ✭
    @Kiara_Payoneer Thank you for your answer. If I deactivate my card will I be charged $29.95 every year?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 448 ✭✭✭✭✭✭

    Hello @rakibuiTipu

    If you don't have a card there's no maintenance fee unless your account is inactive for 12 months or more.

    This fee is called inactivity fee/annual account fee, which means that if you keep your account open for 12 months without making a transaction in your Payoneer account or on your Payoneer card, you’ll be charged a 29.95 USD fee.

    You can read more about it also in your online account as details in my previous comment or on our website.

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