Can I verify my address with a utility bill receipt?

Best Answer
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Hi @arman3 !
Unfortunately, receipts are not accepted as proof of residence. Acceptable forms of proof of residency are:
- A copy of your recent utility bill
- Bank statements
- A rental agreement for your current accommodation.
If you need assistance with any personal case, please contact our Customer Support Center
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Answers
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I can't choose National ID category for my postal ID verification submission. Is it acceptable if I chose the passport option?0
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Hey @celramo !
If you are referring to the address verification requirement, the acceptable documentations are listed above.
If you have issues providing any of these documents please contact our Customer Support Center they'll be able to assist you personally.
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Hello,
Been trying to verify my address for Payoneer but I have been unsuccessful four times. Apparently, Payoneer does not accept PO boxes for verification. The electricity and water bills we use at home are registered under my dad's name since we live together. I really need this account to be verified. Are there any other documents that I can submit for address verification?
Note: All the documents (Bank statement, water, and electricity bill) all carry the PO box address since that is what we use here. Kindly assist or advise on what to do.1 -
Hi @sparks254 ! You can find above the acceptable proof of residence documents.
Please note that the address on you documents needs to match with the addres you provided for registration and it can't be a public address.
If you live with a relative who shares your last name, you can send the invoice on their name, if it is on your mother's name, we ask you for an additional birth certificate to support it. For more specific alternatives please contact the Customer Support Center
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what if i dont have a drivers license or passport can i use my national ID to verify my identity1
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Hey @manni! I moved your question here. Please read above.
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Hello,
I would like to ask how can I provide proof of my address if the house is owned by my husband and all the official documents that we have are refereeing to his name, not mine. I have official documents to prove our marriage but they are in Arabic. Please advise.0 -
Hi @hanoun ! Please read the answers above for alternative documents.
If the invoices are on the name of your partner, we can accept it with a marriage certificate and the invoice. We have Arabic speakers in our team so that's not an issue.
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Is it possible to still submit a utility bill as proof of residency of someone with whom I stay currently as I dont have a utility bill with my name on it?0
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Hi @pricetugs779!
Unfortunately, you cannot provide a utility bill on anyone's name to verify your address, please check above the acceptable documents.
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Payoneer give me verification documents to proof my identity but in utility bill my honor of resident is my father so as you know that on utility bill is registered as a honor of house so payoneer said me that please provide my name is that possible to how can i prove?1
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Hey @hussainsania, there are some useful answers to your question above.
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This is becoming a circus @Kiara_Payoneer .
You said its ok if someone provides their family relative's utility bill (assuming they share last name and live together)0 -
Yes, that's correct @johnnybd, if you are facing any personal issue regarding the requirement, please contact customer support, they'll be able to double check it for you.
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Hello, I live in Brazil and I need to use the payoneer service, for some sites, the problem is that they ask for a house document in my name, but I don't have it because I still live with my parents, how would I be able to proceed, the value is extremely low less than 12 dollars.0
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Hi @victorbarreto ! You can find above the acceptable proof of residence documents.
If you live with a relative who shares your last name, you can send the invoice on their name, if it is on your mother's name, we ask you for an additional birth certificate to support it. For more specific alternatives please contact the Customer Support Center
Good luck!
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Hello,
Now I live with my parents, so documents for an apartment are in my mother's name, not mine. How can I confirm my residence in this case? We have the same surname, is that enough?0 -
Hey @SofiiaKa,
I moved your question to this conversation as I think it's relevant to your question and you'll find different answers.
If you live with a relative who shares your last name, you can send the invoice on their name, if it is on your mother's name, we ask you for an additional birth certificate to support it. For more specific alternatives please contact the Customer Support Center
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Hello, the documents that i have are not in english and it doesnt say the address of my house, i only have the utility payment where it tells the address but its in Armenian language, please help0
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Hi @anthonykajo ! Thanks for your question.
I'm glad to let you know that we accept documents in foreign languages. You can provide a utility bill in Armenian language or one of the documents listed above.
Additionally, you can read about it here.
If you need help with anything else, don't hesitate to reach out.
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Hi, no document seems to be accepted for the address verification. Can I provide a car insurance receipt that contains my name and address? thank you0
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Hi @Nonei, we are really sorry to hear you're having difficulties with the address verification.
Sadly, we can't accept car insurance receipts for this purpose. Find above in this conversation the posible documents we can receive.
If you have any other question, please feel free to contacta our Customer Support Center
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I am a Lao citizen who is working in Thailand and has a work permit book. At first, I submitted my passport and Thailand address. It said my passport and address were from a different country. Then, I change my address to Laos. Now, the system reminds me to submit the document to verify my address. Is it an address document from my country, Laos or an address document from the country where I am staying now, Thailand? It seems to be difficult to get a document from my country. My company take full responsibility for accommodation and utility bill. Therefore, my name would not appear on these kinds of documents. Off course, I have the product payment bill. Please give me some advice. Thank you so much.0
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Hi @Saksith,
We understand that you're having difficulties understanding what our "proof of residence" requirement is. I'll be happy to explain you shortly.
Basically, you need to provide proof that the address you provided when you registered your Payoneer account is real and yours. This means that you need to provide proof of the address registered on your Payoneer account.
If you scroll through this page, you'll finde the typo of documents we can accept for this purpose!
I hope this helped and if you're still not sure how to proceed I'd recommend you contact our Customer Support Center to consult how exactly in your case you could verify you address.
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