Contacting support

itsmylife
itsmylife Member Posts: 2
I tried contacting support through contact form. but they get closed with automated response. Chat/phone options are disabled. How do i contact?

Answers

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 264 ✭✭✭✭✭✭

    Hi @itsmylife,

    You can also contact them on Twitter, Instagram or Facebook. The response via social media is not immediate but they can assist you with anything that you need.

  • Losonc
    Losonc Confirm Email, Member Posts: 1
    I have submitted two support requests in the Support Center and both got closed automatically by a bot without addressing my concerns. This is written by the bot above the ticket:

    "Your inquiry was addressed by an automatic email. Please see this email for more information relating to your request."

    I have not received any emails about the tickets. Where was my inquiry addressed?

    The same complaint is mentioned in this thread:
    https://community.payoneer.com/en/discussion/72354/is-there-any-way-to-contact-a-real-human-being-from-payoneer-support

    A commenter wrote there: "Payoneer is becoming a scam,they dont reply messages no one to contact"

    Is this true? If We can not get real support, then this platform and service is completely useless. I wanted to switch to Payoneer from PayPal because they are trying to enforce draconian new anti-free speech policies. But, if the situation is so bad here, then this is not a viable option either.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 264 ✭✭✭✭✭✭

    Hi @Losonc ! We are sorry to hear you had this experience.

    You can find our support team on various social media channels including:

    Instagram: https://www.instagram.com/payoneer/
    Twitter: https://twitter.com/Payoneer
    Facebook: https://www.facebook.com/Payoneer
    LinkedIn: https://www.linkedin.com/company/payoneer/