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Contacting support

itsmylife Member Posts: 2
I tried contacting support through contact form. but they get closed with automated response. Chat/phone options are disabled. How do i contact?


  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @itsmylife,

    You can also contact them on Twitter, Instagram or Facebook. The response via social media is not immediate but they can assist you with anything that you need.

  • Losonc
    Losonc Confirm Email, Member Posts: 1
    I have submitted two support requests in the Support Center and both got closed automatically by a bot without addressing my concerns. This is written by the bot above the ticket:

    "Your inquiry was addressed by an automatic email. Please see this email for more information relating to your request."

    I have not received any emails about the tickets. Where was my inquiry addressed?

    The same complaint is mentioned in this thread:

    A commenter wrote there: "Payoneer is becoming a scam,they dont reply messages no one to contact"

    Is this true? If We can not get real support, then this platform and service is completely useless. I wanted to switch to Payoneer from PayPal because they are trying to enforce draconian new anti-free speech policies. But, if the situation is so bad here, then this is not a viable option either.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @Losonc ! We are sorry to hear you had this experience.

    You can find our support team on various social media channels including: