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Address verification

valp
valp Member Posts: 2
Hello everyone, last week I got an email from Payoneer "We need additional information to proceed" and inside there was a request to verify my address.

My account in Payoneer has address in Ukraine, and I am not in Ukraine because of the war. Therefore, I can not verify my address.

Account is very old (10+ years), old address is correct however it is very close to the front line and I don't have a recent utility bill with me.

I found this page: https://payoneer.custhelp.com/app/answers/detail/a_id/40041/~/update%3A-ukraine which explains that cards can be delivered outside Ukraine if needed. But it says nothing about address verification in case you are no longer in Ukraine.

Any idea what to do? I can't verify address in Ukraine.

Answers

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @valp,

    I'm sorry to hear that you're having a hard time with the verification of your address.

    I'd like to suggest you an alternative, if you have a Ukranian bank account you can provide a bank statement. This should also include your address of course.

    If you have any other questions regarding this matter the best is to contact customer support, they'll be able to assist you more specifically.

    Stay safe!