Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Account verification

JayanAlwis Member Posts: 2
Hi, I'm JayanAlwis, I have a question regarding the account verification. I don't have a Passport and my National ID is in the Sinhala language. will it be a problem if I submit it to verify my account? Though my Driving license is in English, it is expired and I currently have a temporary driving license which is a paper document. Will that be enough to verify my identity? What can I do to verify my identity? Please help.


  • Seunfunmi
    Seunfunmi Confirm Email, Member Posts: 1
    My Question is what other Government-issued photo ID can I use asides Passport or Driver License. Thanks i will be waiting for your response.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @Seunfunmi! In general terms the government-issued ID types we can accept are; passport, national ID and driver's license.

    For more personal assistance please contact our Customer Support Center, we'll be glad to help you.

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @JayanAlwis ,

    I've merged your question with another user's one, I hope that's ok. If you check above, you'll finde the possible government IDs we can accept for account verification.

    We can accept National ID in any language just as Sinhala. But as you can see in the options, we also accept Driver's licence. Please note that these documents need to be visible and have all the necessary information like name, date of birth, ID or document number, photograph and they have to be up to date (not expired).

    To know more about providing the correct documents you can check this page dedicated to this topic in our FAQ.

    I hope this was helpful, good luck!