Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Auto withdrawal and fees

Gulabben
Gulabben Member Posts: 2
Hi there,
I am Freelancer based in India who provides services in USA. I am new to Payoneer and have some concerns as follows:
1. Can I disable the auto withdrawal from Payoneer account to India Bank Account?
If yes, how can I do that?
If no, can I transfer the USD amount available in Payoneer account in USD to US bank account or not?
2. What are the fees/charges if client sends $100 (for example) "through wire transfer" to me. How much amount will I receive in Indian bank account if market conversion rate is Rs. 80 (1 USD to INR) by giving the breakup of the charges?
3. Are there any annual maintenance charges for the Payoneer account? I have just registered with the new account and hope you could help me with these issues to get me going with your services.

Comments

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @Gulabben ,

    First of all, welcome to Payoneer, we are happy to have you! In regard to your questions:

    1 - Please note that the auto withdrawal feature is not possible to disable for withdrawals to bank accounts in India due to regulations of the area. We apologize for this inconvenience.

    2 - Fees in Payoneer may vary according to each account and permission on them. This is why I won't be able to give you specific rates, but I invite you to read our page dedicated to Payoneer fees, you'll be able to see general fees on this page.
    When making a withdrawal, the conversion rates are based on the buy rate of aggregators such as Reuters and Bloomberg depending on their availability at the time of transfer.

    3 - You'll find information about the maintenance fee in the same page indicated above, or clicking here. This fee will only apply if you have a card in your account.

    If you want more specific answers and personalized service feel free to reach out to our Customer Support Center

  • rehanadhada
    rehanadhada Member Posts: 1
    edited July 2023
    Hello there,

    I'm an Indian Payoneer user, and I was wondering if I can hold the amount I receive in my receiving USD/GBP accounts, and use it to pay some business/service.

    Or it will be mandatorily withdrawn automatically?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @rehanadhada,

    Thank you for choosing Payoneer, and welcome to our platform! We appreciate your question, and we're here to assist you. Regarding your inquiry, we would like to inform you that the auto withdrawal feature cannot be disabled for bank account withdrawals in India. This limitation is due to the specific regulations governing the region. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or need further assistance, please don't hesitate to reach out.