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i can't send payment to another payoneer user, i can't even withdraw

tommys33
tommys33 Member Posts: 4
when i try to send payment to another user i get this error:
"Before you can make a payment, you must receive further payments from one or more of the options below", i have 43$ in my account and i've also connected it to Upwork


and when i try to withdraw to my bank i get "you dont have the minimun funds required for withdraw"
while i have 43$ in my account

Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hi there @tommys33, I'll be happy to provide you with more information about withdrawing funds to your bank account.

    Please note that the minimum withdrawal limit is set at 50 USD. Make sure to have at least that amount on your USD balance before requesting a withdrawal.

    Additionally, there is a threshold for sending payments to other Payoneer users. The exact amount may vary depending on the services you use most and your revenue sources.

    If you have any questions or concerns, please don't hesitate to reach out.

  • tommys33
    tommys33 Member Posts: 4
    maybe then i should first receive 50$ and then i could send payments to other payoneer users?
    i also tried to refill money from my bank to payoneer but nothing seems to work, how
  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    @tommys33 Please reach out to our support team in order to check the exact amount you have left to unlock the option to send payments to other Payoneer accounts. Also, as a reminder, keep in mind that this service is only for business-related transactions and can't be used as a withdrawal solution.

    Self-loading is not allowed per our T&C's as well. You can learn more about different ways to get paid with Payoneer here.