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Is there a possibility to freeze my account .

waelmarashly
waelmarashly Member Posts: 4
Hi there, I'd like to know if there is a possibility of freezing my account. Because maybe there will be a time I won't receive money because I would be out of work so I shall not be able to pay my account fees.

Best Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭
    edited January 2023 Answer ✓

    Hey there @waelmarashly :) Thanks for your question.

    I understand that you want to temporarily freeze your account, but unfortunately that's not something we offer at the moment. But here's the good news: as long as you're active within a 12 month period, your Payoneer account is free!

    If you're not going to use your account for longer period, closing the account is the only option to avoid the maintenance fee.

    Sorry for any inconvenience this may cause, but we hope to see you back soon!

  • waelmarashly
    waelmarashly Member Posts: 4
    Answer ✓
    Thanks for your reply, I'd like to know when I close my account will it be closed permanently or temporarily so I can reopen it again? or do I have to sign up again thanks in advance.

Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Always happy to help!

    Once an account is blocked, it can't be unblocked. However, you can create a new account with us :)

  • boka003
    boka003 Member Posts: 2
    Hello,

    Is this still a case or do we need to pay fees if don't receive (or send) less than 2000$ ?

    Regards
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @boka003, you may refer to this discussion in regards your questions.

    If there's anything else we can assist you with, please let us know.