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Can I make partial payment to a requested amount?

essinova
essinova Member Posts: 4
My contractor sent me a payment request for 2 projects together, of which only 1 has been completed. I don't see a way to make a partial payment / customized amount for the 1 completed project instead of the full amount requested for 2, and when I tried to initiate a new payment for the right amount, the page just goes blank.

Does anyone have any advice? Thanks so much!

Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hi there @essinova! I'll be happy to answer your question.

    At the moment there is no option to adjust the amount of the payment that was already sent. What you can do is dismiss the payment request and ask the receiver to send a new payment request with correct amount.

    In order to dismiss a payment request please follow these steps:

    1. Sign in to your Payoneer Account
    2. Click on the Account Activity tab
    3. Once inside the Account Activity tab click on** Payment Request Received**
    4. Locate and select the relevant pending Payment Request that you wish to dismiss
    5. In the right-hand window under the description of the Payment Request click on the button Dismiss
    6. A pop-up window will appear asking you to confirm that you wish to dismiss the Payment Request, click on **Dismiss **again.

    Hope this helps! If you have any additional questions, please let me know.

  • essinova
    essinova Member Posts: 4
    Thanks. It would be nice to have the partial payment/customized amount feature in the future.
  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    @essinova glad to help! Thanks for your feedback!