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Can I update an excisting account?

Hello
I used to have a payoneer account and payoneer mastercard, but when it expired in 22, I didn't update it because I didn't need it anymore.
Can I still login in under that old account or do I need to make a new one with another email adress? (cant login anymore, paswoord expired, so if I would use that email adres, I'm afraid that I will get locked out or flagged or something)
Would I just register for a new account and can I do this under the same name still?
thank you
Lizzy

Answers

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hi @Lizzebie1972 ! Thanks for reaching out.

    If you can't log into your old Payoneer account, you can reset your password using the "Forgot Password" tool on the login page. There is no need to create a new account with a different email address. Once you regain access to your old account, you will be able to order a new card if needed.

    You can create a new account with the same name, but please keep in mind that our system only allows only one account per person. So if you already have an account with us, it's better to use that account instead of creating a new one.

    If you have any other questions or concerns, please feel free to contact us :)