Will Payoneer Bounce Back My Funds If The Bank Currency Is Incorrect

SLpredine
SLpredine Member Posts: 2 ✭
in Ask The Community
I withdrew money to my domiliciary account but I accidentally sent it in the wrong currency and the account doesn't accept the currency it was sent in. Payoneer says my funds have been withdrawn but I'm not seeing any payments in my account. What happens now? Will my funds bounce back?

Answers

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 594 ✭✭✭✭✭✭

    Hello @SLpredine,

    If you accidentally sent money to your domiliciary account in the wrong currency and the account does not accept the currency it was sent in, you may be wondering what happens to your funds. In this case, Payoneer states that if the transfer is rejected by the receiving bank, the payments will bounce back to your Payoneer account.

    It's important to note that this process can take up to 14 business days. If this period of time has already passed and you have not seen any refunds in your Payoneer account, it's recommended that you contact Customer Support for further investigation.

    In summary, if the receiving bank rejects the transfer due to an incorrect currency, your funds should bounce back to your Payoneer account. However, it may take up to 14 business days for this to happen, so it's important to be patient during this time and follow up with customer support if necessary.

    I was glad in assisting you!

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