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My citizenship is in Nepali language does Payoneer only accept the document in English?

Basanta_11 Confirm Email, Member Posts: 2
My citizenship keeps getting rejected :'(

Best Answer

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭
    Answer ✓

    Hi @Basanta_11! Thank you for reaching out. I'm sorry to hear your documents wasn't accepted.

    Please be assured that we never reject documents because they are not in English. We accept documents in all languages as we want to accommodate all of our customers.

    Common reasons for document rejection often include poor document quality and submitting the wrong type of document. We maintain strict quality standards to ensure the security and integrity of our platform, that's why we are asking for clear and valid documents.

    To gain a better understanding of our document requirements and guidelines, we recommend referring to the following article in our Support Center

    And, of course, don't hesitate to contact us if you have any further questions! We are always here to help.