Annual account fee

achraflargo
achraflargo Confirm Email, Member Posts: 4 ✭
in Ask The Community
Hi i just found that i payed 29.95 USD for annual account fee even that i dont have vertual card, i searched about it and i found that this fee is only for vertual card users!

Best Answer

  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭
    Answer ✓

    Hi there! Thanks for your message.  I see that you have questions regarding the annual account fee and would be happy to clarify on that.

    Kindly note that annual account fee is separate from the card fee. This fee is charged for the general maintenance of your Payoneer account.  It was introduced so that we can continue providing the same level of service to all our customers worldwide. However, we won't charge you this fee if you receive more than 2000 USD (or equivalent) within 12 months from receiving the notification from us. 

    Please let me know if you have any further questions. 

Answers

  • achraflargo
    achraflargo Confirm Email, Member Posts: 4 ✭
    Oh! Thx for the info! I thought it was about card but what happend if i hade the vertual card? I will pay for card and general maintenance of my payonner acc?
  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Glad to help!

    Yes, if you get a Payoneer card (either virtual of physical), there will be an additional fee of 29.95$ for its yearly maintenance.

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