Application declined and account blocked
I ordered a payoneer card, but my application was declined for no reason. I emailed customer support (ticket # LTK1215303944071X ). I was asked to send a copy of a government issued photo ID, to further review my application.
But they left my other questions unanswered which is:
1. Why was my application declined?
2. How can I edit or make corrections to the profile written in my application such as name, shipping address, etc, if there was a mistake, before my application is being reconsidered?
After reading some threads in this forum, I assume that I can edit my profile in my account (please correct me if I'm wrong). But the problem is , I can't login to my account, it was blocked (#MA104) ever since I applied. I have emailed customer support about this (ticket # LTK1215303944290X ), but there's no reply till now and it's been a week.
So I don't know what to do now. I can't login to my account to see and make sure all the information in my profile is correct or do I need to edit and make corrections to it, if there was any mistakes written by accident. So after I can login into my account and make sure all information I provided in my application is correct, then I can send my national ID to reconsider my application. Please help me here.