The server not responding please try again.

AChristAChrist Member Posts: 4
edited August 2013 in Payoneer Mobile App
  • Your mobile device and operating system (e.g.: iPhone 5 - iOS 6.1, Samsung Galaxy SIII - Android 4.2.1, etc)
  • Your country
  • Type of bug (i.e.: technical issue, typo, UI, user experience, etc)
  • Detailed explanation of the bug
  • Steps to reproduce (if relevant)
  • Screenshot (you can attach this as a file, only if relevant)

 

1) Google Nexus 7 16gb (Android 4.2)

2) Moldova (but I tried it to launch when I was in Ukraine - same error)

3) Failed to pass loading screen.

4) When I launch application - I get error everytime "The server not responding please try again." No matter how many times I do retry.

5) See #4.

6) attached

Comments

  • RomiRomi Community Manager Member Posts: 2,692 ✭✭✭

    Thanks for the report - we're looking into it.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • DebsterDebster Member Posts: 1

    Hey, I am running into the SAME issue, but from my laptop. I did log a ticket, but I don't want to wait 4 days to get my money. Has this issue been resolved? I was told that it was not Payoneer issue, but it has to be. I even tried from my cell phone and got the same error. I can get to the Community page and Support pages, but not any pages related to my account. 

     

    Is anyone else having this problem???

  • RomiRomi Community Manager Member Posts: 2,692 ✭✭✭

    Hi Debster,

     

    If you're referring the mobile app not showing My Account properly, we'll look into it and fix it. 

    On your laptop you need to use: https://myaccount.payoneer.com/Login/Login.aspx to log in.

     

    Please try again and let me know if you get an error.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • klonikloni Member Posts: 1
    identical problem as for AChrist
    the device is Acer a100 tablet, Android version 4.0.3, country Croatia
  • justzamirjustzamir Member Posts: 19 ✭✭

    Getting this message on my Laptop

     

    Service Unavailable - Zero size object

    The server is temporarily unable to service your request. Please try again later.

    Reference #15.51aa3451.1381050568.4a0d0f2

  • RomiRomi Community Manager Member Posts: 2,692 ✭✭✭
    edited October 2013
    justzamir wrote on October 6 2013, 9:11 AM: »

    Getting this message on my Laptop

     

    Service Unavailable - Zero size object

    The server is temporarily unable to service your request. Please try again later.

    Reference #15.51aa3451.1381050568.4a0d0f2

     

    We're experiencing some technical issues right now and are working on solving this ASAP. Thank you for your patience.

     

    Update: The technical issue has been resolved. A power outage resulted in our website being down for a short time, and this issue has been resolved. Sorry for the inconvenience!

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • Howard RubinHoward Rubin Member Posts: 1

    Android 4.3
    Asus Nexus 7 (ME370T)
    Kernel 3.1.10-e8b3d8
    Build JWR66Y
    Default browser Chrome 30.0.1599.82
    Device language - English
    Country - Brazil
    App language - English
    1,280 x 800 Pixels
    Screen Position (Portrait or Landscape)- Testing Both
    Wifi only
    Device Carrier N/A
    Frequency - 4 of 4

     

    Technical issue - Server error, the server is not responding please try again.

     

    Happens just starting app, three weeksI have tried running it different times of the day.  remove data, uninstall, re-install several times.

     

    Are you connecting to Brazil?

     

     

  • elvanjaelvanja Member Posts: 2
    Romi wrote on October 6 2013, 10:40 AM: »

    We're experiencing some technical issues right now and are working on solving this ASAP. Thank you for your patience.

     

    Update: The technical issue has been resolved. A power outage resulted in our website being down for a short time, and this issue has been resolved. Sorry for the inconvenience!

     

    I'm still having this issue.

    Using Nexus 7 32G, latest Android updates.

    I've installed the application over Google Play Store.

     

    When I start the application, the initial screen shows, empty, and after a while I get the "The server not responding please try again" message and that's it.

    Tried after several restarts of the device, every time the same scenario occurs.

     

    I am in Croatia, if that can help.

    Thanks!

  • NissimNissim Head of Community Administrator Posts: 3,749 ✭✭✭✭✭✭✭

    Hi Guys,

     

    We believe the issue is being caused by sim-free devices (devices not connected to a mobile network).

     

    Our dev team is looking into the issue and we hope to have it resolved in the next version update, or by version 2.0.

  • elvanjaelvanja Member Posts: 2
    Nissim wrote on October 11 2013, 11:52 AM: »

    Hi Guys,

     

    We believe the issue is being caused by sim-free devices (devices not connected to a mobile network).

     

    Our dev team is looking into the issue and we hope to have it resolved in the next version update, or by version 2.0.

     

    @Nissim, cool, thanks for the update!

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