Private Load - Missing information required

Hello Payoneer staff.

I am writing you in the forum so hopefully the process will be faster.

A customer of mine made a private load to my payoneer card and the day after they asked him for providing documents that proves the hold of his credit card.


The customer already sent you all the documents since two days and still the payment in my account shows required missing informations,


Please is there anything you could do about this matter ?

I really need the funds to continue working.


Payment Id : 7697512


Thank you



  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi - this payment is estimated to be loaded on August 29th.


    Community Manager at Payoneer

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