Why I cannot send payment ?

Hello
Someone I know tried to send payment to me .
He entered my Email address to pass the first step.
After that, he did set up the amount (50$) and managed the other options but once he did click on "CONTINUE" the recipient's email box's border color changed to red and this error showed up :
The value '' is invalid

I really need a solution because I've put down my website until I find an acceptable solution :(

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