My card is blocked ??

David00David00 Posts: 8Member
Hello ,
My payoneer email id [email protected]
In some days ago after login my account i can see a error message. It say "your card is blocked!"
But i can't get any exact reason & notification about this action. I made a conversation using live chat on customer support and I called support on phone. He says account requires additional review and is under review with the relevant department and will notify you via e-mail as soon as we have any updates regarding this issue. But still now i can't geat any email from payoneer about this ticket. If it is possible Please help me to fix this problem asap.

Answers

  • JuniorBDJuniorBD ✭✭ Posts: 81Member ✭✭
    Payoneer support system is slower than others, but they reply to ticket before deadline. 
    Best Regards,
    Abdul Halim Jr.
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    need your help please
    my card is blocked 30-40 days ago
    i contact customer support live chat and email payoneer so many time finally got answer they ask me that send more documents and send all now more then 20 days already taken payoneer but still card blocked and no help
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    my card is blocked since last 40 days ago
    without any notification from payoneer i am freelancer and work on fiverr.com
    work so hard to earn money
    when i first time load money into my payoneer card from fiverr account
    my card blocked and then i contact customer support via live chat and email
    after few days i received the email from payoneer
    that they need more documents my ID card holding in my hand
    i send all required things which they needs
    now more then 20 days already taken by payoneer but no update no reply and also no help from payoneer customer support
    i am a legal not a spam i have working fiverr account
    please help me
    [email protected] is payoneer username
    i submit the card request via fiverr too
    please help i have 535 $ in my payoneer card want to withdraw urgent need
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    my card is blocked unable to use my money since last month very bad no update no reply from any chat with customer support or via email just waiting waiting
  • JuniorBDJuniorBD ✭✭ Posts: 81Member ✭✭
    It's very unfortunate for you, i hope your problem will be solved soon  :)
    Best Regards,
    Abdul Halim Jr.
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    Any one who suffered with same problem please let me know
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    really so what is solution of this problem, i do work so hard for this money day and night work on fiverr.com and money is blocked card :neutral:
    and i have no right to use this money :neutral:
  • David00David00 Posts: 8Member
    JuniorBD Are you Administrator on payoneer ?
  • fobiefobie Posts: 8Member
    I'm having a similar problem.
    I received my card, and just wen I'm about to start using, it blocked.

    for three weeks I'm asking for help and to customer support, no one is replying. what else can I do to solve such?

    how can I start a business with a Bank which seem to be unreliable.
  • JuniorBDJuniorBD ✭✭ Posts: 81Member ✭✭
    Hope any mod will reply us...
    Best Regards,
    Abdul Halim Jr.
  • scdesilvascdesilva Posts: 2Member
    same problem here..but payoneer not still helped :neutral:
  • dafnadafna Posts: 2Member
    same problem here!!!
  • dafnadafna Posts: 2Member
    how this work anyone plz tell me?
  • David00David00 Posts: 8Member
    Also my card blocked and I don't have any reply this is too bad for payoneer company
  • David00David00 Posts: 8Member
    Also my card blocked and I don't have any reply this is too bad for payoneer company
  • David00David00 Posts: 8Member
    I'm a journalist in CNN SWEDEN and i will add article about Payoneer Steal money from Customers
    Details artical :
    "Payoneer Scam company "
    Payoneer Steal money from Customers and There is no control to take all actions against this company
    I'll add this article in 2015/12/01 if i don't see any solve for all users who got this problem And i will Share it in another Newspaper and CCN UK, facebook, twitter....
    Please For all users who got them a card blocked so please send to my email with your story about payoneer attched with a proof
    My email :[email protected]
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    hello all , you have to wait for payoneer e-mail reply, .. your account is blocked don't worry payoneer will ask you for more documents then provide them and they will unblocked your card this procedure may be take 30 plus days.
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    Payoneer is not a Scam company, for security reason of world they block cards, but not a scam and not stolen money, my card was also blocked now my card is unblocked, just contact payoneer customer support, if they ask under review then please wait daily check your email inbox , you will get payoneer email one day and they will ask for some more documents for proof when you provide then the procedure may take 20 + days, and hope you will get payoneer unblocked card email one day.
    i also wait more then 1 month but now my card is unblocked and i am happy and my money is safe
  • David00David00 Posts: 8Member
    I sent my documents when i created my account, What's under review ?? under review take more 30 days that's Impossible ?? Maybe payoneer make this idea"Under review" to forget your money and he will steal your money and you will wait more 30 days and in those days there's no respond
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
     Contact payoneer support and tell every thing to agent. Then wait for payoneer emails and if payoneer ask for more documents then send immediately and again wait this procedure may take up to 30 plus days. Be patient please and relax your money is safe.
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    Contact payoneer support and tell every thing to agent. Then wait for payoneer emails and if payoneer ask for more documents then send immediately and again wait this procedure may take up to 30 plus days. Be patient please and relax your money is safe.
    one day your account and card will unblocked if you are legal  income source and you are not fraud and not involved in any illegal things
    Payoneer is not scam and not stolen user money.
    This is good and only service for us.
    But security is must. This is just because of security reasons. Control money laundering frauds and illegal things.
    Please stand with payoneer. the procedure may take time because  of too many inquiries in pending.
    Thank you
    Be patients please 
  • parveenakhtar383parveenakhtar383 ✭✭ Posts: 12Member ✭✭
    No they will ask you for more documents check your email inbox in daily basis one day you will receive a email from payoneer for more documents then send required things and wait 
  • sobojsoboj Posts: 0Member
    edited November 2015
    Hi Everyone,

    i am new in Payoneer
    i have card , which i have received 4-5 months ago
    last 10 days ago, i have started to use this account regularly and i got $247 payment from my client
    but 7 days ago , when i login my account , there showing "Your card is blocked!"
    i don't know , what is the problem
    i have informed Customer supporter 6 days ago, and told me that , they will inform me within 3 days
    till now i didn't get any response
    also i have informed supporters 2 time by live chat
    WHAT CAN I DO NOW ?
    even , my client already sent any another $452 to my account , this process maybe will take 3-5 days
    WILL I RECEIVE THIS PAYMENT , if my card still blocked ?

    waiting for your cooperation
    Thanks
    Soboj
  • David00David00 Posts: 8Member
    Okay i'll wait
  • David00David00 Posts: 8Member
    "parveenakhtar383" Ohh Thank you my all account blocked now
  • khalefakhalefa Posts: 2Member
    hello guys, i reveived payoneer card 2 days ago and my account still locked for nearly 2 months. I need help to unlock my account. I also forget the password. My email [email protected]
  • AhmedRimonAhmedRimon Posts: 3Member
    > @parveenakhtar383 said:
    > No they will ask you for more documents check your email inbox in daily basis one day you will receive a email from payoneer for more documents then send required things and wait 

    My card is also block,what documents may i need for to unblock that.If you tell me i will be helpful
  • Adam_PayoneerAdam_Payoneer ✭✭✭✭✭✭✭ Posts: 1,109Administrator ✭✭✭✭✭✭✭
    We offer phone and chat services as well, so if you feel that you are not getting a response by email in a timely manner, I highly recommend you contact the support center directly. 

    Because we are nearing a major holiday (Christmas), email responses may be delayed due to the high quantity of incoming inquiries. 
    You can find our contact details via the following link: http://www.payoneer.com/contactUs.aspx

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • FirozFiroz Posts: 1Member
    My card has been blocked and I need it unblock as early as possible. I am ready to give all kinds of documents you want but please help me... I am a freelancer and always depend on Payoneer.
  • Adam_PayoneerAdam_Payoneer ✭✭✭✭✭✭✭ Posts: 1,109Administrator ✭✭✭✭✭✭✭
    You should have received an email to advise you on the reason the card was blocked and a way of ordering a new card (assuming it was compromised). Kindly check your message inbox and communicate with our team so they can assist you in resolving this issue. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • JessicaMJessicaM Posts: 1Member
    Hi Adam, I am a hardworking mom - freelancer and have been using Payoneer as mode of receiving payments ever since I worked as one. Last December 2015, I have received a notification to reset my password and have done it successfully however when I re-logged in, a message/notification popped up that my account has been blocked. I have already sent an email and was responded with a Reference Number asking for my telephone number that I used when i registered and until then that will only be the time that Payoneer will proceed to resolve my problem of retrieving my account. Major Irony is - I have mistakenly thrown away my notes where I have written it, cannot remember if it was a landline or a cell phone number that I used. I have responded back telling customer care about it but I have not received any response ever since. Would you please help me out. Appreciate it very much. Thank You.
  • Adam_PayoneerAdam_Payoneer ✭✭✭✭✭✭✭ Posts: 1,109Administrator ✭✭✭✭✭✭✭
    JessicaM said:
    Hi Adam, I am a hardworking mom - freelancer and have been using Payoneer as mode of receiving payments ever since I worked as one. Last December 2015, I have received a notification to reset my password and have done it successfully however when I re-logged in, a message/notification popped up that my account has been blocked. I have already sent an email and was responded with a Reference Number asking for my telephone number that I used when i registered and until then that will only be the time that Payoneer will proceed to resolve my problem of retrieving my account. Major Irony is - I have mistakenly thrown away my notes where I have written it, cannot remember if it was a landline or a cell phone number that I used. I have responded back telling customer care about it but I have not received any response ever since. Would you please help me out. Appreciate it very much. Thank You.
    Hi Jessica, sounds like your account was locked for too many failed reset password attempts. contact our support center directly so they can start a process of resetting your online access. Once done, you will receive a temporary email that will allow you to login and update your login credentials. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • agilauagilau Posts: 1Member
    My card has been blocked for 4 months now. I have sent countless emails to support, but received no reply. I am extremely frustrated. Being from south africa it is difficult to phone. Please can anyone assist?
  • Adam_PayoneerAdam_Payoneer ✭✭✭✭✭✭✭ Posts: 1,109Administrator ✭✭✭✭✭✭✭
    @DouxWebTech

    If you haven't received an email notifying you why your card was blocked, I recommend you contact support so they can review your case and advise you on what has occurred or receive assistance in lifting a block on a card that has not been in use for a long duration of time. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • alhussainalsedfyalhussainalsedfy Posts: 1Member
    While writing this, I am sure Payoneer will scam me and close my REAL and LEGIT account and steal my HARD EARNED MONEY, but I don't really care as I have started already my personally funded campaign to shut them down, with complaints being sent to official departments in USA to take some legal action, I am also collecting petitions and signatures for all of Payoneer's scam victims.

    Let me tell you guys that Payoneer is a confirmed SCAM, I have all evidences and I already sent it to everyone and forwarded an official complain with all files and evidences to a US government department and they told me they are contacting Payoneer soon, I am also ready to send the evidences to anyone who would like to see that.

    Here is the case, Payoneer took money from client, told him that I received the money, while I didn't receive it, then they blocked my account with all money in it.

    My account is all legit, with real information, my real ID and I am ready to take selfies with all my ID's if that will get me back my 750$ that they stole, but unfortunately, it's true that Payoneer are scammers, I called their customer support and they hang up on me, the customer support representative asked me some information about my client transaction, when I gave him right information he hang up on me because he didn't know how to escape with his scam.

    I will take the case to court soon, I don't care about the 750$, I just started using Payoneer recently but what really makes me feeling bad is scamming me that easy while claiming they are a legit bank.

    Here are some links for their online reviews, all of them are 0 or 1 one star because I am not the only victim of their scam, there are too many others spreading this.

    Site Jabber:
    https://www.sitejabber.com/reviews/www.payoneer.com
    1.5 out of 10
    298 Reviews


    Money Transfer Comparison
    Payoneer Review - Fees & Experience - No Longer Recommended
    http://moneytransfercomparison.com/payoneer/
    Update 27 December, 2016: We no longer recommend Payoneer, due to the poor client reviews we are seeing here and on other internet forums. We still appreciate their unique payments model and were impressed with their staff, but the service is just sub-par. Read full detail below.


    Trust Pilot
    https://www.trustpilot.com/review/www.payoneer.com
    0/10
    28 Reviews

    Complaints Board
    https://www.complaintsboard.com/complaints/payoneer-inc-c301692.html
    Read it yourself, see how many victims have been scammed


    *You can also do your own research and search for " Payoneer scam " on google, you will find all what you need to confirm that Payoneer is the biggest scam ever.


    My advice to you is to withdraw all your money as soon as possible, close your account and never use Payoneer again because once you have good money in your account they will scam you and block your account claiming that it's for a security reason.

    In my case, I have never used my account from any place other than the laptop I signed up from and I only used the atm next to my location to withdraw money, which means that all my login history is from the same IP location and the atm I used to withdraw money is from a near by IP location, which should make me an A+ trusted customer in any respectful bank security system, so if it's a security issue that's the dumbest security team on earth but sure that's not the case here, they are such a bunch of smart scammers.

    For Payoneer employees who are getting paid to reply to these posts and try to handle us - customers -, I would like to tell you that you are getting paid from my stolen hard earned money. You are part of the big gang and as soon as this fishy organization shuts down, you will take responsibility for the misleading information you were ordered to post by your managers.

    Last thing, I hope to see everyone related to this company in jail soon.
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