Trouble With Loading Money

Comments

• Nissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭

  September 2011

  mss_queen wrote:

  
  Hello,I need help.A friend of mine sent me some money and payoneer asked him to send more information ;he did that 2 days ago and they still didnt load the money;the message to me is :missing information,please contact costumer service;what should I do?why is taking so long to load the money;hes sent me money before and he never had this problems.
  
  I contact payoneer by email,but no response yet;this is my ticket no:
  LTK52905459474X.
  

  
  
  Hey,
  
  Our Customer Support department is available Sunday-Friday, which is likely why you did not receive a reply yesterday. I can see that your ticket has been received and the issue is being processed, and once there is an update we will e-mail you with further details.
  
  Feel free to contact CS today via telephone or live chat for immediate assistance.
  
  Thanks,

  Nissim
  Director of Community at Payoneer
  

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• mss_queen Posts: 4Member

  September 2011

  Nissim wrote:

  
  Hey,
  
  Our Customer Support department is available Sunday-Friday, which is likely why you did not receive a reply yesterday. I can see that your ticket has been received and the issue is being processed, and once there is an update we will e-mail you with further details.
  
  Feel free to contact CS today via telephone or live chat for immediate assistance.
  
  Thanks,
  

  
  
  
  thank you for your reply,hope to have good news soon.

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