Available on card lower than total balance

Gonzalo_Gonzalo_ Posts: 3Member
My balance says that the money available on card is lower than my total account balance (even when it is under the 10k limit)
I urgently need to have all the money available on card. I am travelling now and I need to withdraw the total amount.
Can I do this from my account in payoneer website?
Thanks

Answers

  • jarrartejarrarte Posts: 1Member
    I'm also interested in Gonzalo's query. How is the "on card" balance determined?

    Thanks
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    Hi,

    As you most of you know, the available balance on the card ranges between $5000 - $10000 depending on your residential country or card program. If you have more money that is allowed on the card, it will appear under the "Account Balance".

    Every 24 hours your prepaid card is reloaded from the excess funds you have on the account. The way it works is quiet simple, for example:

    Let's say you have $15,000 on the account and you now have purchased a brand new T.V for $1000 around 10:41 in the morning. Your current card balance is $9000. You then made a few more purchases, withdrew some cash and not you have a balance of $6826 on the card. The $1,000 you spent on the T.V won't become available again on the card until the following day at 10:41 A.M. 

    As stated before, if you have access funds on the card, it will be loaded to your prepaid card 24 hours after the original purchase.


    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • advm6591advm6591 Posts: 1Member
    > @Adam_Payoneer dijo:
    > Hi,
    >
    > As you most of you know, the available balance on the card ranges between $5000 - $10000 depending on your residential country or card program. If you have more money that is allowed on the card, it will appear under the "Account Balance".
    >
    > Every 24 hours your prepaid card is reloaded from the excess funds you have on the account. The way it works is quiet simple, for example:
    >
    > Let's say you have $15,000 on the account and you now have purchased a brand new T.V for $1000 around 10:41 in the morning. Your current card balance is $9000. You then made a few more purchases, withdrew some cash and not you have a balance of $6826 on the card. The $1,000 you spent on the T.V won't become available again on the card until the following day at 10:41 A.M. 
    >
    > As stated before, if you have access funds on the card, it will be loaded to your prepaid card 24 hours after the original purchase.

    ---------------------------------------------------------------------------------------------------------------------------------------------------

    Buenas noches, tengo una consulta similar a esta, debido a que mi estado de cuenta tengo un saldo y en la tarjeta tengo un saldo menor.

    La ultima transacción realizada, recibí un pago y se vio afectado mi saldo pero ya han pasado 72 horas y aun no se me actualiza el monto de mi tarjeta.

    No es una cantidad que supere la referencia mencionado, por lo cual no entiendo porque no se ha actualizado.

    Quedo atento a sus comentarios.

    Saludos.
  • Aleksandra_PayoneerAleksandra_Payoneer Posts: 182Administrator ✭✭✭✭✭✭✭

    Hello, @advm6591

    Thank you for reaching out. It looks like you may have contacted us via the wrong forum. For support in Spanish please click here :wink:

    Thank you

    Will be happy to answer general questions about Payoneer service.

    For any specific inquiries directly associated to your Payoneer account, please contact our Customer Care Support Center.

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