Payoneer Card Renewal
Payoneer advised me to renew my card because it is expiring in July 2013 and as a good member I followed the advice.
Prior to renewal I used my old card and made more than 3 purchases between 01 to 31 May 2013.
Later on I received my new card and had it activated via payoneer site. The old card was blocked and my new card was ready for use. I recall reading in the website (while I was working on the renewal) that transactions or records will be carried over to the new card or account.
But lo and behold. On June 1, Payoneer charged me with maintenance fee of $3.00 when in fact it should be charging me only $1.00. Remember, I made 2+ purchases for the previous month (May) per my old card.
I submitted a dispute but contact person said in his email to me that I am charged $3.00 for May because the card I am using now (the new one) does not indicate purchases/transactions.
This is absurd! I am not a banker but I know that when you renew a card or bank book, past transactions are carried over to the new account. Payoneer can transfer the new balance but it can't transfer records of previous transactions (like client purchases) so charging of fees are correct and in order???
The amount I am disputing may be small $2.00 but I demand an explanation why this is so. There is something quite wrong here.
Maybe I shouldn't have renewed my card but then I was just following Payoneer's advice!
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